Customer Support

The uniqueness of each client is the most important values for EKTA. Therefore focusing on specific customer requirements is the basis of all the company’s business processes, from product designing and developing to customer support for the whole of a product’s lifetime. The up-to-date and convenient client service starts at the project definition phase and stays the company’s top priority in the course of EKTA’s cooperation with a customer.

Throughout 18 years of business activity, EKTA specialists have accumulated fundamental experience in the field of designing and manufacturing of LED displays. EKTA’s own hi-tech manufacturing facility, R&D center and competence of their staff guarantee effective integrated solutions for any service task from the very beginning.

EKTA gives a three-year warranty on the professional series of LED products and two-year on economy models, with lifetime out-of-warranty support.

Also the company’s clients have the possibility to receive the most current versions of EKTA’s display control software.

There are several out-of-warranty service packages available. There is also the option, with a remote automatic LED installations monitoring system, to enable the EKTA staff to support equipment operation quite efficiently without the customer’s attention.